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Handwritten black script reads “A New Beginning.” The word “Beginning” features a decorative heart above the “g,” with a flourish extending from the heart over the word. The background is plain white, emphasizing the elegant, uplifting message.

HULL | THERAPY & COUNSELLING | IN PERSON & ONLINE

Terms & Conditions


These Terms and Conditions apply to the use of this website and the purchase of products from [Your Happy Life Well Being Online Shop]. By using this website and placing an order, you agree to the terms outlined below.

1. About Us

This website is operated by [Your Happy Life Well Being Online Shop], part of A New Beginning Therapy & Coaching Company.
Our online shop sells wellbeing products including journals, candles and other self-care items.

If you have any questions about these terms, please contact:
Email: contact@anbtherapycoaching.co.uk

2. Products

We aim to ensure that all product descriptions, images and prices on our website are accurate.

However:

  • Colours may vary slightly due to screen displays.
  • Handmade or natural products may have small variations.
  • We reserve the right to change products or descriptions at any time.

All products are subject to availability.

3. Pricing

All prices are listed in GBP (£).

We reserve the right to change prices at any time.
However, the price you pay will always be the price shown at the time of ordering.

Prices do not always include delivery charges, delivery charges will be shown at checkout.

4. Ordering

When you place an order through our website:

  • You will receive an order confirmation email.
  • This email confirms we have received your order but does not guarantee acceptance.

We reserve the right to refuse or cancel an order if:

  • The product is unavailable
  • Payment cannot be processed
  • There has been an error in pricing or product information

If an order needs to be cancelled, a full refund will be issued.

5. Payment

We accept secure payments through our website payment provider.

Payment must be made in full before items are dispatched.

6. Delivery

We aim to dispatch orders within [2–5 working days].

Delivery times may vary depending on postal services.

Please note:

  • We are not responsible for delays caused by postal services.
  • Customers must ensure their delivery address is correct when ordering.

If a parcel is returned due to an incorrect address, additional postage charges may apply.

7. Returns & Refunds

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods.

To request a return, please contact us at:
contact@anbtherapycoaching.co.uk

Returned items must be:

  • Unused
  • In original condition
  • In original packaging

Customers are responsible for return postage unless the item is faulty or incorrect.

Refunds will be issued once the returned item has been received and inspected.

8. Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item

We will arrange a replacement or refund where appropriate.

9. Wellbeing Products Disclaimer

Our products are designed to support wellbeing and self-care.

They are not intended to diagnose, treat, cure or prevent any medical or psychological condition.

If you have health concerns, please consult a qualified professional.

10. Digital Products

Digital products are delivered electronically and are available for download immediately after purchase or via a download link sent to your email address.

Please ensure that the email address you provide at checkout is correct.

11. No Refunds on Digital Products

Due to the nature of digital products, all sales of downloadable items are final.

Once a digital product has been purchased and the download link has been accessed, we are unable to offer refunds, exchanges or cancellations.

By purchasing a digital product, you agree that your 14-day cooling-off period under UK consumer law is waived once the download begins.

12. Personal Use Only

All eBooks and downloadable materials are for personal use only.

You may not:

  • Share the files with others
  • Distribute or resell the content
  • Upload the files to websites or file-sharing platforms
  • Copy or reproduce the material for commercial use

All content remains the intellectual property of [Your Happy Life Well Being Online Shop], part of A New Beginning Therapy & Coaching Company.

13. Technical Issues

If you experience any issues downloading your product, please contact us and we will be happy to assist.

Email: contact@anbtherapycoaching.co.uk

14. Wellbeing Disclaimer

Our eBooks and digital wellbeing resources are designed to support reflection, personal growth and self-awareness.

They are not intended to replace professional therapy, counselling, coaching, medical advice or psychological treatment.

If you are experiencing mental health difficulties, please seek support from a qualified professional.


15. Intellectual Property

All content on this website, including:

  • Text
  • Images
  • Product descriptions
  • Branding

is the property of [Your Happy Life Well Being Online Shop] and may not be copied or reproduced without permission.

16. Liability

We will not be liable for any indirect or consequential loss arising from the use of our products or website.

Our liability is limited to the purchase price of the product.

17. Privacy

Any personal information provided when ordering will be handled in accordance with our Privacy Policy.

We will never sell or share your personal data with third parties except where necessary to process orders.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

19. Contact

If you have any questions about this policy, please contact:

Email: contact@anbtherapycoaching.co.uk

Mandi Weymes,

A New Beginning Therapy & Coaching

Hull

Last Updated: [March 2026]