Returns and Refund Policy
Overview
You have 14 days from the date of delivery to return or request a refund. After 14 days, we cannot offer refunds or exchanges. If your item is damaged, faulty, or unsuitable, notify us within 48 hours of delivery for prompt review.
Eligibility for Returns
To return an item, it must be unused, unopened, and in its original condition. • Return items in their original packaging. • You must request your return within 14 days from the delivery date. Requests made more than 14 days after you received your item will not be accepted. Returns requested after 14 days will not be accepted.
Non-Returnable Items
Due to the nature of our products and the focus on wellbeing and personal care, the following items are non-returnable: • Gift cards • Digital or downloadable products, including journals, workbooks, and online resources • Personal well-being and self-care items, once opened or used, such as candles, relaxation aids, or similar products. • Sale or discounted items Perishable, hazardous, or flammable items cannot be returned.
Proof of Purchase
Provide a valid receipt or proof of purchase for any return. Do not return items directly to the manufacturer.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with a description of the issue and, where possible, clear photographs. This allows us to resolve the issue quickly and fairly.
Refunds
After we receive and inspect your return, we will email you the refund decision. If approved, refunds are processed to your original payment method. Timing depends on your bank or provider.
Late or Missing Refunds
If you have not received your refund: Check your bank account again. 1. Contact your card provider; processing times may vary.
2. Contact your bank for further confirmation If you have done all of the above and still do not have your refund, email us using the following address: mandi@anbtherapycoaching.co.uk
Sale Items
Only full-price items are refundable. Sale items are non-refundable.
Exchanges
Requests for exchanges must be made within 48 hours of delivery. We only replace items if they are faulty or damaged on arrival, and exchanges are subject to availability.
Gifts If you received a gift directly, you may get store credit after we receive and approve your return. If we shipped a gift to someone else first, we issue the refund to the original purchaser.
Return Shipping
You must pay return shipping unless the item is faulty. Shipping fees cannot be refunded. Use tracked shipping for returns. We are not responsible for items we do not receive.
Need Help? If you have questions about returns or refunds, email us at the address on our website.
We will handle all enquiries with care.
– Mandi Weymes, A New Beginning Therapy Coaching
– Email: mandi@anbtherapycoaching.co.uk
Dated: 02.01.2026